Privacy Policy

Dear Visitor,

In order to provide you with secure access to the content of our website, to facilitate your interaction with us and with our site, ELIXI International SA collects certain information about you.

In compliance with the relevant regulations and in order to provide you with the greatest possible feedback as to the reasons, conditions and ways in which your personal data are collected, used and stored and protected, we provide this information.

This information is provided exclusively for the www.elixi-int.com website and includes the mandatory content in accordance with the Swiss Federal Data Protection Act (nLPD) and the European Regulation 2016/679/EU.

Information on the processing of your personal data linked to the ‘Online Store’ can be accessed directly in the dedicated environment and from here https://www.elixi-int.store/privacy-policy

About us

ELIXI International SA operates in the European and international markets in conjunction with its subsidiaries. With respect to the processing carried out in the course of browsing, it plays the role of Data Controller. In order to meet your requests, some of your personal data may be transferred to our foreign subsidiaries. The transfer of your data is carried out with due guarantees and the exercise of your rights is guaranteed.

You can contact us at the following addresses:

Tel: +41 (0)91 6822040

e-mail: info@elixi-int.com   

Address: Vicolo Oldelli 12, 6830 Chiasso (TI)

You may also contact our DPO at: dpo@elixi-int.com

What data do we acquire

1. 1. In the course of navigation

The computer systems and software procedures used to operate this website acquire, in the course of their normal operation, certain personal data concerning you, the transmission of which is implicit in the use of Internet communication protocols.

This category of data includes the IP addresses or domain names of the computers used by users connecting to the site, the URI (Uniform Resource Identifier) notation addresses of the resources requested, the time of the request, the method used to submit the request to the server, the size of the file obtained in response, the numerical code indicating the status of the response given by the server (successful, error, etc.) and other parameters relating to the user’s operating system and computer environment.

Further details in relation to the tools used and the way they work are listed under ‘Cookies’.

This information is not collected in order to be associated with identified data subjects, but by its very nature could, through processing and association with data held by third parties, allow users to be identified.

This data is used for the sole purpose of facilitating the management of the site and is deleted immediately after processing. The data could be used to ascertain responsibility in the event of hypothetical computer crimes to the detriment of the site: except for this possibility, at present, the data collected is not retained beyond what is indicated in the relevant cookie policy.

1. 1. Data provided voluntarily by the User

It is that personal information shared with us voluntarily by our users, e.g.

1. 1. 1. The data collected in order to allow access to the reserved area of our environment,
      2. That information collected to make the exercise of your rights effective.

Why we collect them

When and which	For what reason	Under what conditions
While browsing the Internet Data and metadata generated or transmitted by browsing protocols. In some cases, data relating to social accounts	to obtain anonymous statistical information on the use of the site and to monitor its proper functioning	Legitimate interest of the company in assisting and enhancing the user experience by overseeing functionality and security levels.
	Monitor the operation of the website also for the purpose of maintaining and monitoring security levels
	Check the progress of campaigns, user interactions with our social media, and the settings of the devices used to connect to our site	In relation to consent given in connection with direct and/or third-party tracking systems. Preferences are always modifiable
	Allow integration with social platforms linked to the site (Maps, Linkedin, etc.)	Acceptance of third-party cookies required when accessing the site
Upon registration or access to the restricted area. Username, First Name, Surname, e-mail, professional activity, date and time of registration/access.	for the purpose of registration and access to the reserved area dedicated to healthcare professionals and the pharmacy sector	In order to make the services requested by members accessible under a contract between the parties and to monitor the security levels established

How we manage them

The entire online environment is hosted on a European data centre infrastructure that is kept up-to-date and manned to prevent the loss, compromise or unauthorised disclosure of your personal data.

In order to be able to use your personal data in a secure and controlled manner, we use secure development environments (Wordpress) and secure sharing modes (https and api) between the applications we use, and under no circumstances do we use automated decision-making processes. We control data retention times in order not to keep the data longer than necessary.

How long do we keep them

The retention periods are determined according to the purposes for which they were acquired and in particular:

• Browsing data, including statistical or anonymised data, will be stored for the time period indicated in the cookie policy
• Data voluntarily provided by the User on occasion:
  • of registration to our reserved area: until unsubscription then deleted

Further retention periods may be determined due to additional needs determined by regulatory burdens, for needs related to the fight against fraud, including computer fraud, for defensive needs in the event of litigation.

Where we store them

Data acquired through the site are stored in secure digital archives in the European territory, no transfer outside the EU is envisaged

How we protect them

• We use personnel trained and qualified in the secure handling of your information;
• We adopt tools that allow you to change your choices in relation to the use of your personal data, if any;
• All our systems include measures to prevent unauthorised access and loss of information integrity, among others:
  • We provide for selection criteria, in the choice of suppliers and external collaborators, based on compliance with adequate safety levels.
  • We control access to our systems and applications with the use of strong authentication systems and the profiling of user access levels to the systems
  • We test the effectiveness of our technical and organisational measures over time
• Information is browsed, exchanged and transmitted using systems that preserve the confidentiality of personal data (encryption of information in transit and at rest).
• Our systems are guarded in order to prevent compromise, loss or unforeseen use of our online systems.

With whom we share them

Your personal data may be communicated to

1. Internal staff within our organisation,
2. Our trusted collaborators, particularly in relation to the handling of requests received from the contact form
3. In-house personnel to our selected suppliers chosen with regard to security guarantees and responsibility in processing

Uncontrolled disclosure of its information is not envisaged. The methods of communication are supervised.

How can you protect your rights

It will always be possible to exercise rights such as: access to personal data, their rectification or deletion, restriction of their processing or opposition to their processing, without formalities, by contacting our official contact channels or writing to

e-mail: info@elixi-int.com   

e-mail: dpo@elixi-int.com

We will reply to your request as soon as possible and in any case for no longer than 30 days from the request. This deadline may be extended in the event of particular complexity and number of requests.

Rights of Complaint

In the event of non-compliance with the request or if you consider that your data is being processed in a manner contrary to applicable law, you may always lodge a complaint with the competent Control Authority:

   Notification of data protection breaches for third parties (admin.ch)